If a citizen wishes to commend or file a complaint about an employee’s actions, he or she may contact the employee’s immediate supervisor through the communications center at 727-562-4242, contact the Office of Professional Standards at 727-562-4304, email the department at email@example.com, write a letter to the department, or come to the department in person. The department reviews all complaints, regardless of form.
The Office of Professional Standards is commanded by a lieutenant and staffed by sworn employees of supervisory rank. The office is responsible for conducting investigations into allegations of misconduct by department employees and other complaints registered against the department or its employees. The Office of Professional Standards is also responsible, through the designation of an accreditation manager, for maintaining compliance with law enforcement accreditation standards set forth by the Florida Commission for Law Enforcement Accreditation. The office also conducts staff inspections for the department. The purpose and goal of the staff inspection process is improvement and has been established to increase agency effectiveness and efficiency, ensure accountability, ensure compliance with agency directives and accreditation standards, correct identified weaknesses and deficiencies, promote quality services, and identify opportunities and provide information for improvement and planning and development.