Clearwater Police Department
Customer Satisfaction Survey Results

Released August 21, 2002

Section A asked questions regarding the respondents' own neighborhood.  For the purpose of tabulation responses of "Strongly Agree" and "Agree" were combined into one category.  Responses of "Disagree" and "Strongly Disagree" were also combined into one category.

10. In your opinion what is the most serious crime problem or other police-related problem in your neighborhood?

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Section B asked questions about the respondents' opinions of the Police Department employees they have had contact with, and if they were not satisfied why they were not.

Of the 116 total respondents, 55 or 47.4% reported having at least one contact with police. 

Next respondents were asked to tell what Police Department employee they had contact with the most recently.

Respondents were then asked to rate the employee they had the contact with.  Responses of "Very Good" and "Good" were combined into one category, and "Poor" and "Very Poor" were combined into one category.  The results may not always total 100% due to respondent’s only answering

part of the questions.

Next the respondents having contact with the Police Department in the past year were asked two specific questions regarding the service they received.

Question B7 asked if the respondent was not satisfied to please tell us why they were not satisfied.

• No response to burglaries, no response to letters

• Communications not interested in the report I was making.

• Female Officer was rude.

• Things removed from my home.

• Officers parked their cars in front of business blocking entrance.

• No follow up.  Seemed unconcerned with nature of crime

• Careless attitude of officer

• Communications person not helpful and rude, and refused to refer me to someone helpful

• Police won't do anything about continued mailbox theft even when neighbors identify suspect

• Different opinion

• Not satisfied with officers

• Question 3 is bad/not give accurate overview of department as a whole.

• Took us 3 attempts to file report for stolen credit card; was referred to Palm Beach and ref back.

• Unnecessary force and name calling; Rude

• I was unable to give an exact address #, just a location, and I don’t know if they ever showed up.

• Officer was rude, opinionated and lack of professional conduct.

• The officer did not offer help; he did not listen to what I said.  The police report had false info.

• Items stolen from my business-never recovered even though they had the thief in question.

• Took 1 hour and 5 minutes to show up.

Question B8 asked the respondent if they were satisfied with the service to tell us why.

• Courtesy

• Overall competence

• Officer most courteous

• Officer very helpful and very professional

• Happy with investigation

• Came when required, courteous/helpful

• Officer was courteous and efficient.

• Said what was necessary to resolve issue.

• They explain their actions clearly & they appear to be caring people

• Timely manner

• Professional and courteous

• Always handle the things around our neighborhood w/satisfaction.

• I made a 911 call. I did see officer 1 time in neighborhood who was kind/courteous

• Quick response, knowledgeable and courteous

• Prompt attention

• Quick response and well treated

• Response time

• Officer was efficient, calm, and polite.

• Courteous and knowledgeable

• Officers were courteous and listened to my answers

• Officer was kind

• The Officers were very professional

• Very professional officer

• Officer was calm, information, and courteous.

• Checked all rooms in house after alarm.

• Stopped for speeding/unaware of limit

• Very Professional

• Not power tripping/a human being.

• Very informative in domestic violence.

• Once report was filed, all was taken care of.

• Quick response.

• Son's bike was stolen and then recovered.

• Happy with the response time.

• Handled the situation with utmost courtesy and professionalism.

• CPD preformed drive byes of our home while we were out of town.

• Quick to respond.

• I was treated with respect.

• Officer response time.

• Officer had good communication and was very professional.

Section C asked for overall opinions of the Clearwater Police Department as a law enforcement agency.

The next question asked was how did you form the above opinion of the Clearwater Police Department.

The next three questions were general questions about how the respondent feels about calling the Clearwater Police Department and how the Department handles situations.

Question C6 asked the respondent to comment or make suggestions on how we could improve our service.

• Poor priorities; spend too much on toys; need strong leadership

• Police on Clearwater Beach harass the young people.

• Place for homeless

• Get tougher or crackdown on loitering in Greenwood area.

• Officers do an excellent job.

• More neighborhood patrolling

• Lacking on domestic problems, noise, arguments, and destruction of property.

• To have honest officers

• I think the police are doing a good job in S Greenwood

• Officers need better awareness of traffic laws.

• Better community interaction.  Neighborhood visits.

• CPD is doing a great job.

• I think CPD has been doing a very good job.

• Officers talking on cell phones, not a good example

• Increase patrols at Lutheran Church.

• Due to speeding we need a four-way stop sign.  It's dangerous!

• Having my mail and dog stolen are big crimes to me.  Please take charge to prosecute

• Walk officers.

• More officers needed

• Very good dept.

• More patrol

• More understanding

• More extra patrol

• Better dispatching

• Quit focusing on small stuff-be helpful-we are not a police state.

• Traffic is the most problem; running red lights

• I work retail where officers have been very helpful when needed.

• More Patrolling

• Patrol schools during pick up & drop off - too many speeders and stop sign runners.

• Provide information for the home describing various depts. & contacts within CPD.

• More patrols in neighborhoods and less patrol cars sitting in parking lots talking to each other.

• Have Officers stop by businesses and get to know the owners.

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Section D is the demographic section of the survey.

RESIDENT STATUS

AGE BREAKDOWN

SOURCES OF INFORMATION

EDUCATION LEVEL

ETHNIC BACKGROUND

Finally respondents were given an opportunity to write any comments, questions or concerns they may have.  Many respondents wrote voluminous amounts, which were copied and sent directly to the Chief of Police.

• Get tough on crime, no motorcycles; address homeless problem; let PCSO take over; poor administration/copy to chief

• Traffic/Speeding problems; Need more officers on road

• Not comfortable with "roundabout"

• CPD does a very good job, However Countless times I've seen teens drug deal and smoke pot at stop & shop across sub station, also beaten on the public pay phone. Makes sub station look pretty bad.

• Emphasis should be placed on having lights on when driving in the rain.

• Need more signals, eventually cut down on this situation.

• Over 5 yrs., I have been involved w/RCS's Grace House in S. Greenwood. I have been favorably impressed by the interaction of the Clearwater police w/the member of the S. Clearwater Citizens for Progress Alliance.

• Would be great to organize neighborhood block parties.  To meet neighbors and police who patrol the area.  Be informed of problems and plans to improve the area. (Scans, conmen, vandals, theft, etc.)  Thank you for asking taxpayers of Clearwater.

• I am very happy to live here. The police are helpful to my family and me. I am glad to live here and very thankful to all the police officers.

• Drug problem in my area, a few blocks off Greenwood.

• Has a State Trooper in his neighborhood monitoring speeding, and would like to thank Officer O'Donnell.  Thank you for all the support in our community.

• Good police presence in neighborhood and park.

• Regarding A-4, I have two dogs and believe they are a deterrent.  I live in a modest, quiet neighborhood and I do not see many criminal activities.

• New to area, however, would like to see police presence in her neighborhood.

• I wish there were more facilities for young people (teens) to "hang out" so they didn't use areas where people are trying to park to shop or pick up a quick snack.  Kids get into trouble when they get bored.

• In my neighborhood we have a Deputy who parks his car when he is not on duty.  I think this helps.

• Lives in Largo, CPD good from observations

• In 28 years never saw an officer walking around, only at the parade.

• Chief Klein is the best Police Chief

• Extra patrol requested, also sidewalk so people does not walk on grass.

• Asked to get address in middle of night for domestic call.  Lack of patrol.

• 2 years ago I reported a theft - the police officers were excellent.  I frequently observe police officers across from my home at a shopping center.  They always appear professional.

• Traffic is a big problem; not enough patrols in residential areas.  Your dept has a big job.  My hat is off to you all.

• There was confusion as to where the report for lost credit card should be taken.  It should have been handled quickly to prevent possible use of card.  As a retailer, help has always been prompt or at least reasonable.  Officers have been courteous.

• Police/Juvenile relationships; No respect

• My home was burglarized.  PCSO retrieved fingerprints.  Days later, Clearwater Officers were in the area with a detained person which matched the description.  Went to speak with Officers and they were rude and unwilling to listen.  More cooperation between depart

• Address the drug issue at the Tri-plex on Lakeview Rd, across from the Baptist Church.

• I called 911 about a snake in my kitchen. They told me to contact Animal Control.  I called the police and the officer removed the snake for me at Noon.  Animal Control called at 4pm to tell me how to catch the snake.

• Allow officers to bring home their cars.  Patrol school zones and ticket speeders.  Husband tried to be a Clearwater officer but was told he would have to start from scratch even with all his training & experience in the AF special forces.  FL lost.

• Set up neighborhood meetings to introduce officers with the community in order to become more familiar with the officers in their area.

• Greenwood Ave & surrounding areas are a disgrace!!  Speed traps are a money-making endeavor NOT traffic control.

• Speeding is a BIG problem on Jeffords St.  An officer was placed in my driveway with a radar gun but nobody was speeding because they saw him.  Guess it will take a child getting run over to get someone’s attention.

• Just like to say we have one fine, thoughtful, police chief!!

• Speeding in Neighborhood is a grave concern.

• Need to do more about teens skipping school, doing drugs and committing crimes. Faster and more harsh penalties.

• Believe the homeless situation could be controlled a little better, believe it is not strictly up to CPD, but rather a community & political awareness. Seems other counties are stricter, leaving Clearwater an open invitation for the homeless.