Clearwater Police Department
Customer Satisfaction Survey Results

Released August 21, 2002

Section A asked questions regarding the respondents' own neighborhood.  For the purpose of tabulation responses of "Strongly Agree" and "Agree" were combined into one category.  Responses of "Disagree" and "Strongly Disagree" were also combined into one category.

10.       In your opinion what is the most serious crime problem or other police-related problem in your neighborhood?

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Section B asked questions about the respondents' opinions of the Police Department employees they have had contact with, and if they were not satisfied why they were not.

Of the 131 total respondents, 52 or 39.7% reported having at least one contact with police. 

Next respondents were asked to tell what Police Department employee they had contact with the most recently.

Respondents were then asked to rate the employee they had the contact with.  Responses of "Very Good" and "Good" were combined into one category, and "Poor" and "Very Poor" were combined into one category.  The results may not always total 100% due to respondent’s only answering part of the questions.

Next the respondents having contact with the Police Department in the past year were asked two specific questions regarding the service they received.

Question B7 asked if the respondent was not satisfied to please tell us why they were not satisfied.

• Answer the phone

• Not enough info to solve problem

• Rude and response time was too long.

• Too many questions asked when reporting a crime that just took place.

• Officer gave permission to son to break a window to enter house

• Satisfied with some situations but not all

• L & L to his 5 year old, he was told that PD would get him but he got away

• No feed back, no explanation after incident was reported

• Officer neither smiled nor spoke other than yes-no

• Alarm ordinance creates dissention

• Slow response time

• Different opinion

• Officer very aggressive. Probably using steroid. IA only interested in avoiding lawsuit. Police Chief

• Dissatisfied with incident/officer in Oldsmar

• Always speeding cars

• Seemed uninterested

• Officer is incompetent

• 2930 St. Croix St. (drug house).  Female getting hit, police slow to respond.

• Officer attitude.

• Clearwater Police are courteous

Question B8 asked the respondent if they were satisfied with the service to tell us why.

• The tour was great!

• Officer visited area and the annoying incidents stopped.

• Police responded in minutes.

• Officer displayed a sense of professionalism.

• Officers did their job well.

• Courteous, helpful, gave attention

• Officer showed concern and was very helpful

• Explained alarm system regulations

• Arrestee was belligerent but officer had the situation under control.

• Competence and communications

• Prompt and professional

• Availability and helpful

• At MPO meetings, officer was very helpful

• Officer did his job

• Thorough investigation

• Officer's assistance to widow

• Officer was helpful and made suggestions for deterring future incidents.

• They resolved the problem

• Officer patient when giving directions

• Efficient Explanation

• Good communication

• Excellent response time, courteous, professional

• Officers were courteous and helpful.

• School fire, quick response.

• Officer was polite and explained the violation clearly.

• Courteous, rapid response; officer followed up.

• Satisfied

·        Officer had good communication and acted very professional.

• Treated with fairness & helpful attitude

• Provided accurate help and information.

• Public Relations; Please w/crime prevention presentation and Greg Stewart

• Officers called verified my safety; in a short time they appeared to check on me.

• Officers were professional and competent.

• Courteous, competent & friendly.

• Contacts were only at meetings. I was impressed w/representatives and their commitment

• Gave me some other suggestions for the future

• Given a ticket for not wearing seatbelt.  It was deserved.

• Officer explained things well.

• Officer explained problem, understood my argument (most important), and quickly took care of situation.

• Officer was extremely professional

• Professional demeanor, courteous, trims and clean cut military appearance.

• Prompt phone calls and proactive follow up

• Quick response and control of juvenile

• Polite and cooperative

• He listened, took positive action, solved the crime and it has not re-occurred again

• Polite and helpful

• Competent and courteous

• Demonstrated concern and skill in problem solving.

• Handled timely and thoroughly.

• Officers courteous, efficient, firm and clear

• Friendly, professional, prompt responses

• Promised to patrol our community hrs of 10 p.m.-2 a.m.

• Fast response.

• Calm, cool, collected, impartial during incident

• They did what I expected

• Happy she called in incident from cell phone

• Courteous and Professional

• The officers were nice

• Helpful, friendly, answered all questions

• Officer acted professionally as expected.

• Helpful under the circumstances

• I got the information I needed.

• Gave assistance and directions how to proceed.

• Sensitive to my issue and responded quickly.

• Quick response and officer acted admirably to the situation.

• Officer showed concern in domestic situation

• Officer was polite, thorough, and alert to unusual activity at night.

• Officer stopped my son who was out late & found fake ID.  Auth w/out unnecessary action.

• I reported auto accident.  I was very impressed with the operator's professionalism.

• Courtesy

• The officer was very friendly.

• Officers noticed smoke coming from a home, and heard a house alarm going off.

• Efficient & Courteous

• Officer was polite and helpful. Driver I was with received a warning.

• Results were corrected.

• Check details and info given.

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Section C asked for overall opinions of the Clearwater Police Department as a law enforcement agency.

The next question asked was how did you form the above opinion of the Clearwater Police Department.

The next three questions were general questions about how the respondent feels about calling the Clearwater Police Department and how the Department handles situations.

Question C6 asked the respondent to comment or make suggestions on how we could improve our service.

• Please answer the phone in a timely way.

• Officers discourteous

• More police officers, more patrol, and more communication.

• Control speeding on McMullen Booth better.

• Department is tops!

• Thankful for the dedicated Officers and to live in Clearwater.

• More patrol behind Cypress Pointe Shopping Center

• Increase neighborhood patrol

• Less speeding by residents and police officers

• Increased Patrol in neighborhood and parks

• Hire qualified personnel only.

• Drug test all Officers for steroids. Run IA to prevent cover up of Police crime for benefit of citizen

• More events for children

• Lower the speed limit on Drew & McMullen Booth and McMullen to Bayshore Blvd.

• Thank you for thee great work you do.

• Patrols on McMullen Booth from Sunset Pt Rd to Enterprise Rd during the workweek.

• Become more visible in the area.

• Clean up downtown of hookers/crackheads.

• Keep up good work

• More, and more often, patrolling of neighborhoods

• Speeders need to be caught.  This is a big problem which should be addressed ASAP.

• Distance the police from Scientology. (They have their own armed police)

• Additional patrols in neighborhoods would calm traffic.

• More neighborhood patrol.

• Stick to an area that they are competent in.

• Continue to seek traffic flow and safety.

• Patrol area once in a while.

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Section D is the demographic section of the survey.

 RESIDENT STATUS

AGE BREAKDOWN

SOURCES OF INFORMATION

EDUCATION LEVEL

ETHNIC BACKGROUND

Finally, respondents were given an opportunity to write any comments, questions or concerns they may have.  Many respondents wrote voluminous amounts, which were copied and sent directly to the Chief of Police.

• Favors take-home cars.  Feels safe in northeast Clearwater.

• Feels safe and fortunate.

• Answering for a church, good job.

• Often witnessed traffic violations which were not addressed.

• There are too much confusion and inconsistencies in dealing with officers regarding juvenile issues.  Officers should be clear about what they know and what they don't.  Officers need to be better educated about resources that exist.

• Officers took too long to arrive on scene for an alarm

• Ofc. Long is very professional and courteous.  Complaints on obscene phone calls are not handled properly.  Speeding and running stop signs is a big problem.  Has been monitored in the past but still continues.

• Chief Klein is excellent and understands people.  He is caring individual and good leader.

• Would be interested in viewing the survey results online.

• A lot of people sales drugs in this neighborhood and on weekends nights they do car races in here.

• Very upset about traffic enforcement in construction zone on Enterprise. 

• I want to thank the Police Department for patrolling my neighborhood when we request it when go out of town

• Thank you for more stop signs in the Del Oro Groves and patrolling the area.

• City of Clearwater Police Department murdered the man at the Virgin Mary water stain.  Avoided responsibility.  Failed to prosecute Officer.  I believe there are other steroid users in the Department.

• Concerned about rapists and kidnappings.

• Request written statement,(handled report poorly) rpt # 02-1838

• Strongly agree with CPD on recent baby-sitting incident.  However 9-1-1 operator may have handled differently as to instructions.  Thanks for keep us safe!

• Police visited our recreation center and showed us your new mobile unit.  Very impressive and informative.  Thank you.

• Too much presence at the beach - Place more attention in crime ridden areas.

• Drug house at 2930 St Croix Street is a concern in our neighborhood.  The CPD is great.

• Speeders going through the Wood Valley neighborhood are traveling 45 - 60 mph.  I feel speed bumps should be placed on the main roads in and out of neighborhoods to control the speeders.

• You have too many out of state (New York) officers on the force with attitudes.

• Speeding is a huge problem-especially on Enterprise Rd. E.

• Although I appreciate the Sunset Point Motorcycle brigade to slow traffic, I see that more and more red light violations happen, especially US-19.  Also, almost no-one stops at the stop sign on Sunset Point and Soule.

• Thank you for caring enough to send a survey to check on yourself.

• Traffic and Speed