Clearwater Police Department
Customer Satisfaction Survey Results

Released August 21, 2002

Section A asked questions regarding the respondents' own neighborhood.  For the purpose of tabulation responses of "Strongly Agree" and "Agree" were combined into one category.  Responses of "Disagree" and "Strongly Disagree" were also combined into one category.

10. In your opinion what is the most serious crime problem or other police-related problem in your neighborhood?

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Section B asked questions about the respondents' opinions of the Police Department employees they have had contact with, and if they were not satisfied why they were not.

Of the 182 total respondents, 59 or 32.4% reported having a least one contact with police. 

Next respondents were asked to tell what Police Department employee they had contact with the most recently.

Respondents were then asked to rate the employee they had the contact with.  Responses of "Very Good" and "Good" were combined into one category, and "Poor" and "Very Poor" were combined into one category.  The results may not always total 100% due to respondent’s only answering part of the questions.

Next the respondents having contact with the Police Department in the past year were asked two specific questions regarding the service they received.

Question B7 asked if the respondent was not satisfied to please tell us why they were not satisfied.

• ATTITUDE!

• Domestic problem not resolved

• No follow up to reported incident.

• No follow - up

• Felt undeserving of a speeding ticket

• Speed trap totally unnecessary.  Officer okay otherwise.

• I did not have info

• Dog problem, referred to animal control instead of officer handling

• Citizen was referred somewhere else

Question B8 asked the respondent if they were satisfied with the service to tell us why.

• Treated with fairness & helpful attitude

• Provided accurate help and information.

• Public Relations; Please w/crime prevention presentation and Greg Stewart

• Officers called verified my safety; in a short time they appeared to check on me.

• Officers were professional and competent.

• Courteous, competent & friendly.

• Contacts were only at meetings. I was impressed w/representatives and their commitment

• Gave me some other suggestions for the future

• Given a ticket for not wearing seatbelt.  It was deserved.

• Officer explained things well.

• Officer explained problem, understood my argument (most important), and quickly took care of situation.

• Officer was extremely professional

• Professional demeanor, courteous, trims and clean cut military appearance.

• Prompt phone calls and proactive follow up

• Quick response and control of juvenile

• Polite and cooperative

• He listened, took positive action, solved the crime and it has not re-occurred again

• Polite and helpful

• Competent and courteous

• Demonstrated concern and skill in problem solving.

• Handled timely and thoroughly.

• Officers courteous, efficient, firm and clear

• Friendly, professional, prompt responses

• Promised to patrol our community hrs of 10 p.m.-2 a.m.

• Fast response.

• Calm, cool, collected, impartial during incident

• They did what I expected

• Happy she called in incident from cell phone

• Courteous and Professional

• The officers were nice

• Helpful, friendly, answered all questions

• Officer acted professionally as expected.

• Helpful under the circumstances

• I got the information I needed.

• Gave assistance and directions how to proceed.

• Sensitive to my issue and responded quickly.

• Quick response and officer acted admirably to the situation.

• Officer showed concern in domestic situation

• Officer was polite, thorough, and alert to unusual activity at night.

• Officer stopped my son who was out late & found fake ID.  Auth w/out unnecessary action.

• I reported auto accident.  I was very impressed with the operator's professionalism.

• Courtesy

• The officer was very friendly.

• Officers noticed smoke coming from a home, and heard a house alarm going off.

• Efficient & Courteous

• Officer was polite and helpful. Driver I was with received a warning.

• Results were corrected.

• Check details and info given.

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Section C asked for overall opinions of the Clearwater Police Department as a law enforcement agency.

The next question asked was how did you form the above opinion of the Clearwater Police Department.

The next three questions were general questions about how the respondent feels about calling the Clearwater Police Department and how the Department handles situations.

Question C6 asked the respondent to comment or make suggestions on how we could improve our service.

• More Patrol and speed enforcement

• Dispatchers/Officers unfriendly

• Keep up good work

• More police presence everywhere.

• Attitude of officers and respect for citizens.

• Patrol & Monitor RT 19 more often.

• Officers need to work on relationship with the youth in our community.

• More Patrol

• Make effort to communicate CPD will deal fairly w/Gay Community

• More evening & early morning presence, and more CPD positive public relations press.

• Monitor handicapped parking and validity of permit

• Need additional patrol in neighborhood

• Keep up the good job!

• Open house at nearest station to our subdivision

• Noise

• Would like equal treatment for all residents, not just affluent

• Need more forthright public assurance in the name of political correctness.

• Patrol more parking areas

• Would like better treatment of residents who pay taxes

• Day time patrol

• Provide more officers

• Appreciate presence in neighborhood

• More jail time for drug violations

• The drug activity in the Down town area

• Don't have strong opinion, not enough contact.

• Would like to see cruiser in my neighborhood more often - only saw one 5 times in past year in area.

• Need more traffic enforcement.

• Ticket more speeders.

• Growing problem w/vandalism and juveniles; need parental involvement

• I am very appreciative of the help given by the CPD.

• Publish incident reports to inform/alert citizens of locations, frequency, and types of crimes

• Please help with the careless drivers.

• Worried about house break-ins around Countryside.

• Please control the speed one Countryside, before someone gets hurt.

• Check speed in neighbor-hoods, not only main roads.

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Section D is the demographic section of the survey.

RESIDENT STATUS

AGE BREAKDOWN

SOURCES OF INFORMATION

EDUCATION LEVEL

ETHNIC BACKGROUND

Finally respondents were given an opportunity to write any comments, questions, or concerns they may have.  Many respondents wrote voluminous amounts, which were copied and sent directly to the Chief of Police.

• Young people being targeted for speed, not red light runners.

• Use tax money for police service instead of PR expense. 

• Objects to Scientologist off-duty work. Favors marijuana use.

• Feels Countryside Substation is mismanaged; Poor dispatch contact

• Police patrol during Halloween; No trick or treating after 7 pm

• More traffic enforcement in Countryside.

• Great Department; Keep up good work

• Wish motorcycle officers would set on Countryside more often.  Road is used like a racetrack.  Thanks for the great job.

• Need to hear follow-ups on cases being investigated. Call with or without answer, people know your working on it.

• No crimes, but cars and trucks park on the wrong side of road, or parked permanently because they don't work.

• Officers need to have relationship with the youth, often times teens are being judged based on where they live or their age.

• Thank you for your good job.

• Officers are doing a good job.

• Police powers are too limited by politically correct liberal policy. Police should have the power to stop and question anyone who behaves suspiciously.

• Clearwater is clean, safe, and quiet.  Police drive by occasionally.  Police Officers are appear neat, quiet, courteous, and competent

• Don't see officers patrolling neighborhood often.  Do see them on McMullen Booth Rd frequently.   Officer took charge of a situation that arose one day and helped me feel safe while shopping.  Keep up the good work.  No complaints.

• Neighborhood is safe.  Police are seen doing traffic patrol.  Roads are designed poorly.

• A fairly serious crime was committed at my home last year. It involved an arrest. I can't believe how quickly CPD responded to the 911 call. It seemed like less than 1 minute. You can't image how important that was to me as I was in imminent danger.

• Would like more general patrol, not just traffic enforcement.  Lack of police presence.

• Overall impression formed by watching officers on duty and Blueline CPD is that the department is a professional, competent organization.

• As a former prosecutor with the SAO, worked closely with CPD officers and found them to be of superior intelligence and common sense - excellent to work with and committed to serving the public.

• We have lived in "Oak Forest" for 27 years and have been very happy with a feeling of being secure in our neighborhood.

• Continue with extra patrol.

• Very pleased with Officer Friendly program.

• Previous thefts.  Police response good, sympathetic and helpful

• Concerned with unidentifiable workmen in area around children.  Speeding enforcement or speed bumps on Quail Hollow Rd.

• Would like drug-free Clearwater

• Appreciates professionalism and thanks for a good job

• Worried about use of recreational drugs & alcohol.  Feels Neighborhood Watch program is ineffective and a silly political game.

• Supports dept 100% and department is excellent.  Sometimes too nice to bad guys.

• Has seen officers go through traffic lights with light on and then pull into restaurant.  Copy to the Chief

• Overall good police dept.  Wants more attention to speeding and gypsy problem.

• more patrol and let the officers to take cruisers home.

• Seeing few CPD officers not obeying traffic laws - officers should set example.

• We feel fortunate to live in such an organized well-run situation.

• My observation of the CPD has been very positive.

• The department does an excellent job!  I feel that if I needed assistance, I could get it readily.  I respect the job they have and the danger they face.  I'm very pleased knowing they are out there keeping the peace.

• I see the police presence, and I know my home is safe.

• Thank You!

• Juvenile problems in neighborhood are escalating; lack of supervision

• We feel lucky to live in an area with such a fine police force.

• Rid the city of the Scientologist.

• The police have been very effective in dealing with juveniles.  They have been helpful, authoritative and helped teach the kids good judgment and respect for the law.

• Steep fines should be enforced on people who do not pull over for emergency vehicles.

• Please do something about the careless drivers.

• Officers are friendly, qualified, and dedicated, hard working for the community.

• More Patrolling at night, around neighbor-hood would be valuable.

• I like the idea behind this survey. I appreciate being asked my opinion.