Clearwater Police Department
Customer Satisfaction Survey Results

Released August 21, 2002

Section A asked questions regarding the respondents' own neighborhood.  For the purpose of tabulation responses of "Strongly Agree" and "Agree" were combined into one category.  Responses of "Disagree" and "Strongly Disagree" were also combined into one category.

10. In your opinion what is the most serious crime problem or other police-related problem in your neighborhood?

                                                                                        * * * *

Section B asked questions about the respondents' opinions of the Police Department employees they have had contact with, and if they were not satisfied why they were not.

Of the 87 total respondents, 25 or 28.7% reported having a least one contact with police. 

Next respondents were asked to tell what Police Department employee they had contact with the most recently.

Respondents were then asked to rate the employee they had the contact with.  Responses of "Very Good" and "Good" were combined into one category, and "Poor" and "Very Poor" were combined into one category.  The results may not always total 100% due to respondent’s only answering part of the questions.

Next the respondents having contact with the Police Department in the past year were asked two specific questions regarding the service they received.

Question B7 asked if the respondent was not satisfied to please tell us why they were no satisfied.

• Answers vague

• Disagree with officer

• Police came, nothing done

• Difference of opinion with officer.

Question B8 asked the respondent if they were satisfied with the service to tell us why.

• Solved Noise Complaint Problem

• Very professional and concerned

• Car accident-my wife was upset. Police calmed her down.

• They had information

• Vehicle stolen & recovered by dept before victim was aware.  Dept left message advising.

• They made an arrest

• Tag was stolen and reported to PST who was thorough. Within 4 hrs, PST called back, SO had tag.

• Quick response time

• Since I've had no occasion to seek an office, how can I explain?

• Officer seemed pre-occupied, uninterested, and distant

• Officer was respectful, polite, & understanding my accent.

• Situation never reoccurred; male officer made a good impression.

• Interest and courtesy

• Officer efficiently documented the matter. Without my telling him he resolved other party's info

• Officer was very level headed, attentive, understanding.  Very professional.

• Thorough investigative experience

• Officer delighted to get a thank you call

• Officer being courteous.

                                                                                                                      * * * *

Section C asked for overall opinions of the Clearwater Police Department as a law enforcement agency.

The next question asked was how did you form the above opinion of the Clearwater Police Department.

The next three questions were general questions about how the respondent feels about calling the Clearwater Police Department and how the Department handles situations.

Question C6 asked the respondent to comment or make suggestions on how we could improve our service.

• More police presence/patrol

• Approval of take home cars as deterrent for crime.

• More police presence and neighborhood contact

• Drive through the neighborhood occasionally at different times of day.

• Officers speeding on Hercules and failing to use turn signals

• Would like to see more visibility of police on my street. A great deal of speeding in area

• County, State and City should work together on accidents

• Quick response for assistance is important since my community is elderly

• I haven't had any occasion to make a fair judgment

• More police assistance to DAVs

• More police presence

• Spend more time in my neighborhood.

• Stop being prejudice against the minority races.

• Visit our section monthly

• I am satisfied, but have had no contact.  Have heard nothing negative.

• More traffic (speeding) enforcement

• Speeding

• Never see police unless something happens.

• Stay away from Scientology issues

• Need to be fair.

• Treat everyone equal.

• They are doing a good job.

                                                                                                                      * * * *

Section D is the demographic section of the survey.

RESIDENT STATUS

AGE BREAKDOWN

SOURCES OF INFORMATION

EDUCATION LEVEL

ETHNIC BACKGROUND

Finally respondents were given an opportunity to write any comments, questions, or concerns they may have.  Many respondents wrote voluminous amounts, which were copied and sent directly to the Chief of Police

• Notification of neighborhood when sexual predator moves into area; background check for all city, county, state employees prior to hire for sake of children.

• Agree with take home car program for more police presence in neighborhood.  Feel safer when coming home from work (works nights - newspaper carrier).

• Appreciated help of CPD many yrs. ago in setting up Neighborhood Watch. Rarely have little contact w/police. Very few incidents in neighborhood. Will check website.

• I would like to see routine patrolling as often as possible to deter any crimes. I paid $92,000 for my house and would like it to keep its value.

• Traffic Lights should be more synchronized

• I haven't seen the police in my area.  But I feel my area is pretty safe.

• More Bike Patrols

• Good job by CPD

• The pamphlet that you put together some time ago has been very helpful.  Many thanks.

• Has not heard negative comments about department.

• Officers should be on bikes more often in the neighborhoods.

• Need to see more police out riding around.  Make their presence known.

• My daughter was involved in an incident in the Sabal Walk Apt. Complex.  I feel that I was threatened just for asking a question because of my race.  I asked to speak with a black cop or detective and was told there was no one on duty at the time.

• I don't think you are asking the right questions.  People would rather tell you how they think you could help their neighborhoods.

• I do not think you let the people of Clearwater know what you're doing.  Should have more coverage in the newspaper, radio & TV.  You have to blow your own whistle.

• Traffic enforcement improvement needed.

• I've been living at Hillcrest Villas for 22 yrs and every year there are more speeders on 19.  Please do something about it.

• More consecutive traffic enforcement days on Countryside Blvd.

• Watch for accidents, drugs, and robberies.

• Made neighbor-hood safe. Officers are very professional.