Clearwater Police Department
Customer Satisfaction Survey Results

Released August 21, 2002

Section A asked questions regarding the respondents' own neighborhood.  For the purpose of tabulation responses of "Strongly Agree" and "Agree" were combined into one category.  Responses of "Disagree" and "Strongly Disagree" were also combined into one category.

10. In your opinion what is the most serious crime problem or other police-related problem in your neighborhood?

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Section B asked questions about the respondents' opinions of the Police Department employees they have had contact with, and if they were not satisfied why they were not.

Of the 128 total respondents, 59 or 46.1% reported having at least one contact with police. 

Next respondents were asked to tell what Police Department employee they had contact with the most recently.

Respondents were then asked to rate the employee they had the contact with.  Responses of "Very Good" and "Good" were combined into one category, and "Poor" and "Very Poor" were combined into one category.  The results may not always total 100% due to respondents only answering part of the questions.

Next the respondents having contact with the Police Department in the past year were asked two specific questions regarding the service they received.

Question B7 asked if the respondent was not satisfied to please tell us why they were not satisfied.

• No follow-up

• The Officer arrived quickly & pursued suspects as well as alerting by radio BOLO

• Officer did not verify who was in the car

• Nothing was done

• Told neighbor it was all right to steal my land.

• Employee could have been more responsive & willing to give detailed info to correct problem.

• No follow-up.

• Camera was stolen.  It was never recovered.

• Officer was rude and disrespectful.

Question B8 asked the respondent if they were satisfied with the service to tell us why.

• Officer gave me whatever info was available.

• Needed Report Copy; Rec'd it in timely fashion at fair price

• Good Attitude

• Officer prompt, courteous & fair.

• Officers were courteous and helpful

• Quick, courteous and helpful.

• They were professional and fair

• Officer assessed situation.  Made a thought out decision. Followed up.

• Very nice, arrived quickly

• Officer was very nice at a motor vehicle accident.

• Stopped excessive noise in neighborhood

• Professional

• Prompt attention to call

• Officer installed safety seat and showed us how to do it ourselves

• Appreciated K-9 presentation.

• Very Professional

• Response time was very good

• I made a mistake

• Prompt, courteous, understanding

• Handled situation in fair matter

• Polite officers

• Control of situation

• Very professional officers

• Response to traffic calming presentation

• Dispatcher sent patrol officer to investigate disturbance in the house behind ours.

• They were understanding and followed the law.

• The Officer was very courteous and was not condescending in any way.

• Overall professionalism

• The officer was courteous, knowledgeable, neat and easy to talk with.

• The officers handled the situation and I was not bothered again.

• Officer was in control and resolved the situation professionally.

• Quick response & informative.

• Polite, efficient, and had a positive attitude.

• Suspicious kid in neighborhood, later I saw an officer putting cuffs on him.

• The women was very professional and followed through with a return call to advise me of the outcom

• Prompt response

• Officer listened to my problems and was courteous.  She left me feeling good.

• Courteous & professional manner.

• The officer was polite and courteous.

• Great service by officer

• Follow-up was very good on both incidents

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Section C asked for overall opinions of the Clearwater Police Department as a law enforcement agency.

The next question asked was how did you form the above opinion of the Clearwater Police Department.

The next three questions were general questions about how the respondent feels about calling the Clearwater Police Department and how the Department handles situations.

Question C6 asked the respondent to comment or make suggestions on how we could improve our service.

• More patrol in the area

• More Visibility will stop speeders.

• Officers are very competent.

• Better protection for pedestrians & kids

• TV monitoring at traffic lights - too much speeding

• It is great to have officer take their car home & park them in the neighborhood.

• Officer Friendlys teach Oak Grove students not to walk in the streets

• Eliminate soup kitchen

• Extra patrol around supermarkets and banks

• More patrolling at Clearwater Main Library

• Would like residents to receive traffic warnings versus citations.

• Listen without interrupting. Don't be condescending. Pay attention to detail.

• CPD is doing great job

• Good job

• More traffic patrol

• Patrol more often

• More patrol cars parked in the neighborhood.

• Have feeling that the best people available are not going into the police force only the tough guys.

• Don't solicit for funds over the telephone.  It cheapens the force.

• More patrols to catch speeders.

• Your department is just fine.

• More patrols through neighborhoods.

• More convictions.  I was robbed and the person was not charged and had a long criminal history.

• Crime watch officers & TV do an excellent job informing citizens.

• Make community aware of crimes and how we can assist in preventing mishaps in the neighborhood.

• Average people do not get a lot of contact with officer except for traffic violations.

• Do not understand off duty job.

• Regulate traffic lights

• Speeding.

• Enforce traffic violations; often see officers chatting w/ each other, letting the world pass by.

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Section D is the demographic section of the survey.

RESIDENT STATUS

AGE BREAKDOWN

SOURCES OF INFORMATION

EDUCATION LEVEL

ETHNIC BACKGROUND

Finally respondents were given an opportunity to write any comments, questions, or concerns they may have.  Many respondents wrote voluminous amounts, which were copied and sent directly to the Chief of Police.

• Thinks CPD is well equipped and well managed organization.

• Morningside Estates needs traffic speeding problems remedied.

• Must have more exposure so we can feel secure and safe.

• Interested in participating in ride along program.  Heard it was great.

• Doesn't have a lot of Clearwater Police but hears good things.  Keep up the good work.

• Holds highest respect for Clearwater PD

• Reduce amount of time officers spend in court.

• Would like printed info on laws.  Thank you to officers who come to annual homeowners meetings.

• Unsafe due to Scientology intimidation.

• Concerned with illegal parking, cutting through parking lots to avoid lights, etc.

• I have concerns about off-duty officers providing security at non-city locations

• I'm unable to answer all questions.  I live alone now and have minimal contact with people.  The police may patrol this area frequently, but I'm seldom out where I'd see them.

• Speed bump/traffic calming needed 800-900 block Brookside Dr.  Control of fireworks on holidays.

• Pleased to be a resident of Clearwater; hope it maintains its current reputation.

• Very good service.

• Glad to be a resident of Clearwater.

• Inadequate laws and lack of enforcement on ones we have.  Boot camp for young offenders - spend money in the right places.  I do not have a computer so put info in newspaper.

• Officers are well trained, and it's nice to know Clearwater has such a force.

• I think you have an excellent Chief, and the rank-and-file officers are doing a good job.  Keep it up and we will have no complaints.

• You work under conditions I would have a rough time with.  I applaud your efforts, and I respect you all.

• This survey is a great idea.  I feel very comfortable with the CPD.  Keep up the great work.

• I have been involved in crime watch activities, and the CPD does a superb job in this respect.

• Satisfy citizen.

• Work on faster response time!

• This is the third survey I have completed, it's the same always, and traffic is my big gripe. When there is an accident, officers have a way gumming up traffic flow, often unnecessary.