Clearwater Police Department
Customer Satisfaction Survey Results

Released August 21, 2002

Section A asked questions regarding the respondents' own neighborhood.  For the purpose of tabulation responses of "Strongly Agree" and "Agree" were combined into one category.  Responses of "Disagree" and "Strongly Disagree" were also combined into one category.

10. In your opinion what is the most serious crime problem or other police-related problem in your neighborhood?

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Section B asked questions about the respondents' opinions of the Police Department employees they have had contact with, and if they were not satisfied why they were not.

Of the 104 total respondents, 49 or 47.1% reported having at least one contact with police. 

Next respondents were asked to tell what Police Department employee they had contact with the most recently.

Respondents were then asked to rate the employee they had the contact with.  Responses of "Very Good" and "Good" were combined into one category, and "Poor" and "Very Poor" were combined into one category.  The results may not always total 100% due to respondent’s only answering part of the questions.

Next the respondents having contact with the Police Department in the past year were asked two specific questions regarding the service they received.

Question B7 asked if the respondent was not satisfied to please tell us why they were not satisfied.

• Response time could have been quicker. Lack of concern.

• Officers were rude

• After CID Invest, never heard another thing re: burglary of vehicle

• Went through red light to avoid rear end collision and still was cited

• Quicker response time is needed

• Indifference

• Didn't solve the problem

• Unthorough investigation due to ongoing problem

• Officer who arrived was nice and helpful.

• Incomplete investigation; follow-up was lacking

Question B8 asked the respondent if they were satisfied with the service to tell us why.

• She was polite and thorough.

• Information request was handled courteously and promptly.

• Officers are very helpful friendly and polite.

• Officer was concerned and very helpful, really wanted to handle the problem.

• Took info on vagrant.  Told procedure to get info on incidents that have happened

• Routine traffic stop.  Officer was courteous and quick

• Officer was not condescending

• Quick response to call

• Loud music halted

• very professional

• Good control of situation

• Communications was courteous and expressed concern

• Treated respectfully

• Officer was friendly in a business type situation

• Officer took appropriate enforcement action and advised me of the actions.

• Prompt, understanding

• He explained that I needed a permit for my alarm and was very courteous.

• Both calls were handled promptly and very professionally.

• Quick response time to accident and request for info for insurance purposes.

• Phone contact w/ detective very good, handled expeditiously-came by on more than one occasion.

• Officer was courteous, concerned & empathetic.

• Responsive, courteous, helpful, professional.

• She answered my questions.

• The officer was courteous and knowledgeable of the incident.

• Made him feel that his needs were important

• Was very helpful

• Officer response time was excellent

• Officer interested in catching bad guys.

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Section C asked for overall opinions of the Clearwater Police Department as a law enforcement agency.

The next question asked was how did you form the above opinion of the Clearwater Police Department.

The next three questions were general questions about how the respondent feels about calling the Clearwater Police Department and how the Department handles situations.

Question C6 asked the respondent to comment or make suggestions on how we could improve our service.

• Need more patrol officers.

• Very pleased with C.P.D.

• More police patrol.

• Police and administrators visit every establishment.

• Drive through neighborhood more often

• More neighborhood patrol.

• Patrol Neighborhood More

• Traffic light violators should be ticketed

• Increase neighborhood patrol

• Increase neighborhood patrol

• Increase police on duty

• Increase patrol on side streets

• Officers using cell phones while driving does not look good

• More officers!

• Better follow-up on incidents

• More patrol cars

• Stop red light runners!!!!!

• P.D. has always been helpful to me - never heard anything negative.

• In the 14 yrs of living in my neighborhood, I have seen police patrols twice.

• More patrols.

• More visible patrol units in subdivision.

• More patrol cars on US 19 & McMullen Booth to catch those who run red lights.

• Too many people go through red lights.  I'd like to see more arrests for this.

• More bike teams on Hercules Ave.

• Patrol neighborhoods regularly.

• More police on the road.

• More residential traffic enforcement.

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Section D is the demographic section of the survey.

RESIDENT STATUS

AGE BREAKDOWN

SOURCES OF INFORMATION

EDUCATION LEVEL

ETHNIC BACKGROUND

Finally respondents were given an opportunity to write any comments, questions, or concerns they may have.  Many respondents wrote voluminous amounts, which were copied and sent directly to the Chief of Police.

• Make patrol car more insight.

• Irate & Unsatisfied with the neighborhood safety, the car dealership road tests cars in the neighborhood. Also loose dogs (pit bulls) are around the neighborhood and they are violent. There have been problems with transients robbing the elderly.

• Very happy with CPD, rates CPD the best in the nation. Congratulations.

• Concerned about family safety, worried about strangers coming on to their property. Wants the neighborhood to be a much better place for family. More patrol please.

• Almost no interaction with CPD. If I needed to it would be satisfactory.

• Police Officers are doing a good job.

• It's nice to see Police cars parked at their own residences.  Creates safe environment.  It's a hard job but the officers are prayed for daily.

• More drive through in the neighborhood. Inform school kids of drugs.  Stop dogs from barking.

• Do something about the traffic on US 19. Also something about the traffic light on US19 and Drew St.

• Concerned about drug dealer in neighborhood and recent car theft.  Praised department for handling of accidents at Gulf to Bay and Belcher.

• I have always found the Clearwater Police Department to be very professional with any of the dealings that I've had with them.

• Pleased with increased traffic enforcement on Gulf-to-Bay.  Keep up the good work!

• Keep up good work.  Will visit website.

• Traffic

• Frequent officer presence in my neighborhood.

• I am concerned that elementary children do not have the trust and respect for Police that other students had a few years ago..  Thank you for allowing me to give my thoughts and opinions about a profession that I respect and appreciate

• It's difficult to complete the survey due to my limited contact, but you certainly have a well-run professional outfit.

• Speeding is a nightmare!  Vehicles are speeding in school X-ing zones.  I have spoken with Traffic many times as has the school.

• I would like fewer police benevolent/fund raising calls.  In general "keep up the good work"