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Police Home > Survey > City-Wide Results

Clearwater Police Department
Customer Satisfaction Survey Results

Released August 21, 2002

Section A asked questions regarding the respondents' own neighborhood. For the purpose of tabulation responses of "Strongly Agree" and "Agree" were combined into one category. Responses of "Disagree" and "Strongly Disagree" were also combined into one category.

CITY-WIDE

AGREE

DISAGREE

NO OPINION/NO ANSWER

1. I BELIEVE MY NEIGHBORHOOD IS SAFE.

88.8%

8.6%

2.6%

2. I BELIEVE MY NEIGHBORHOOD IS SAFER THAN MOST OTHER NEIGHBORHOODS IN THE CITY.

76.8%

14.3%

8.9%

3. I OFTEN SEE THE POLICE DRIVING, BIKING OR WALKING IN MY NEIGHBORHOOD.

38.5%

56.4%

5.1%

4. I BELIEVE IT IS LIKELY THAT MY HOME WILL BE BROKEN INTO WHEN I AM NOT THERE.

23.3%

68.7%

8.0%

5. I BELIEVE IT IS LIKELY THAT I OR MY NEIGHBORS WILL BE THREATENED, ASSAULTED, OR HELD-UP IN OUR NEIGHBORHOOD.

10.4%

83.7%

5.9%

6. I BELILEVE IT IS LIKELY MY CHILDREN OR THE CHILDREN OF FRIENDS WILL BECOME INVOLVED IN DRUGS IN THE NEIGHBORHOOD.

16.8%

65.6%

17.6%

7. I BELIEVE DRUGS CAN BE EASILY OBTAINED IN MY NEIGHBORHOOD.

19.5%

62.3%

18.2%

8. I NEVER SEE THE POLICE PATROLLING IN MY NEIGHBORHOOD.

37.7%

56.9%

5.5%

9. I BELIEVE MY NEIGHBORHOOD IS NOT AS SAFE AS MOST OTHER NEIGHBORHOODS IN THE CITY.

11.3%

81.3%

7.4%

 

10. In your opinion what is the most serious crime problem or other police-related problem in your neighborhood?

RANKING

PROBLEM

RESPONSES

1

TRAFFIC

233

2

BURGLARY

143

3

DRUGS

83

4

THEFT

73

5

VANDALISM

63

6

JUVENILES

42

7

DISTURBANCES

26

8

HOMELESS ISSUES

17

9

DOMESTICS

15

9

TRESPASSING/PROWLERS

15

10

ROBBERY

14

11

PROSTITUTION

11

12

LACK OF POLICE/RESPONSE

10

13

ALCOHOL

6

13

DOGS

6

14

LITTERING

4

15

GUNSHOTS

3

16

NEIGHBORHOOD ISSUES

2

16

LANDLORD/TENANT

2

16

CODE VIOLATIONS

2

Numerous others with only one response.

* * * *

Section B asked questions about the respondents' opinions of the Police Department employees they have had contact with, and if they were not satisfied why they were not.

Of the 1026 total respondents, 447 or 43.6% reported having a least one contact with police.

NATURE OF THE CONTACT

PERCENTAGE OF RESPONSES

CALLED THE DEPARTMENT TO REPORT AN INCIDENT.

53.97%

OTHER

33.8%

REQUESTED INFORMATION FROM THE DEPARTMENT.

21.9%

VICTIM OF A CRIME.

17.6%

STOPPED AND DETAINED BY A POLICE OFFICER.

17.2%

WITNESS TO A CRIME, INCIDENT OR ACCIDENT.

15.9%

INVOLVED IN A MOTOR VEHICLE ACCIDENT.

10.9%

ARRESTED

<1%

Next respondents were asked to tell what Police Department employee they had contact with the most recently.

POLICE DEPARTMENT EMPLOYEE

PERCENTAGE OF RESPONSES

POLICE OFFICER

79.2%

COMMUNICATIONS PERSONNEL

17%

DETECTIVE

4%

RECORDS UNIT EMPLOYEE

2.5%

POLICE SERVICE TECHNICIAN

2.5%

OTHER

1.8%

POLICE AIDE

<1%

Respondents were then asked to rate the employee they had the contact with. Responses of "Excellent" and "Good" were combined into one category and "Not so Good" and "Poor" were combined into one category. The results may not always total 100% due to respondent’s only answering part of the questions.

 

GOOD

POOR

NOT SURE

APPEARANCE

90.2%

<1%

9.2%

COURTESY

93.1%

4.9%

2%

HELPFULNESS

83.9%

11.6%

4.5%

OVERALL COMPETENCE

86.3%

7.8%

5.9%

Next the respondents having contact with the Police Department in the past year were asked two specific questions regarding the service they received.

 

SATISFIED

DISSATISFIED

NO OPINION

I was satisfied with the way the department handled my situation or request.

80.1%

15%

4.9%

I would be satisfied if the situation was handled by the same officer or employee.

76.1%

10.7%

13.2%

* * * *

Section C asked for overall opinions of the Clearwater Police Department as a law enforcement agency.

 

GOOD

POOR

NOT SURE

APPEARANCE

89.7%

<1%

9.7%

COURTESY

79.2%

5.7%

16.6%

HELPFULNESS

76.2%

5.9%

17.9%

OVERALL COMPETENCE

76%

4.5%

19.6%

The next question asked was how did you form the above opinion of the Clearwater Police Department.

HOW IMPRESSION WAS FORMED

PERCENTAGE

ACTUAL CONTACT WITH OFFICER

53.5%

SOMETHING YOU PERSONALLY SAW

44.6%

NEWSPAPER ARTICLES

22.1%

TELEVISION

21.4%

SOMETHING YOU WERE TOLD

15.1%

SOMETHING YOUR CHILDREN TOLD YOU

5.6%

RADIO

4.7%

OTHER

4.4%

The next three questions were general questions about how the respondent feels about calling the Clearwater Police Department and how the Department handles situations.

 

AGREE

DISAGREE

NO OPINION

The members of the Clearwater Police Department respond in a fair and impartial manner when dealing with the racial, religious, and ethnic communities of Clearwater.

52.2%

3.5%

44.3%

I would feel comfortable calling the Clearwater Police Department for assistance.

91.8%

3.1%

5.1%

Overall, I feel that the City of Clearwater is a safe place in which to travel, live, work and conduct business.

91%

3.5%

5.4%

* * * *

Section D is the demographic section of the survey.

RESIDENT STATUS

RESIDENT STATUS

PERCENTAGE

PERMANENT RESIDENT

93.8%

SEASONAL RESIDENT

1%

WORK WITHIN CITY BUT LIVE OUTSIDE CITY

1.1%

DO NOT WORK OR LIVE IN THE CITY

1.8%

AGE BREAKDOWN

21-30

31-40

41-50

51-60

61-70

71-80

81-90

91+

3.5%

15%

22.7%

19.7%

13.4%

14.6%

6.9%

<1%

SOURCES OF INFORMATION

 

ONCE/YEAR

ONCE/MONTH

ONCE/WEEK

ONCE/DAY

NEVER

C-VIEW CHANNEL 15

9.4%

20.2%

9.4%

1.5%

59.5%

BLUELINE CPD

4.7%

9.9%

3.4%

.7%

81.3%

INTERNET

9.7%

13.2%

3.8%

4.1%

69.2%

EDUCATION LEVEL

EDUCATION LEVEL

PERCENTAGE

0 - 8TH GRADE

<1%

9 - 11TH GRADE

2.4%

12TH GRADE (HIGH SCHOOL GRADUATE/G.E.D)

18.3%

ASSOCIATES DEGREE

11.3%

BACHELORS DEGREE

23.6%

GRADUATE OR PROFESSIONAL DEGREE

18.2%

SOME COLLEGE

18%

VOCATIONAL/TECHNICAL SCHOOL

4.9%

ETHNIC BACKGROUND

RACE/ETHNIC BACKGROUND

PERCENTAGE

AMERICAN INDIAN/ESKIMO

<1%

AFRICAN AMERICAN/BLACK

3.5%

HISPANIC

2.5%

ORIENTAL/ASIAN

1.2%

WHITE

88.5%

OTHER

1.4%

CHILDREN IN HOUSE

PERCENTAGE

 

SEX

PERCENTAGE

YES

24.5%

 

MALE

55.7%

NO

73.3%

 

FEMALE

40.2%

2001 INCOME

PERCENTAGE

UNDER $10,000

1.8%

$10,000 - $19,999

5%

$20,000 - $49,999

30.1%

$50,000 - $99,999

30.2%

$100,000 OR MORE

13.5%

 

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