MyClearwater.com - The Official Web Site of the City of Clearwater, FL
Search the Site
City Home Information Services Activities Government Employment
Site Map | Español | Contact Us
bullet Police Home Page bullet Welcome bullet Active Calls bullet Calendar bullet Contact Police bullet Police Site Map
Police Home > Survey > West District Results

Clearwater Police Department
Customer Satisfaction Survey Results

Released August 21, 2002

Section A asked questions regarding the respondents' own neighborhood.  For the purpose of tabulation responses of "Strongly Agree" and "Agree" were combined into one category.  Responses of "Disagree" and "Strongly Disagree" were also combined into one category.

WEST DISTRICT

AGREE

DISAGREE

NO OPINION/NO ANSWER

1. I BELIEVE MY NEIGHBORHOOD IS SAFE.

76.7%

18.9%

4.5%

2. I BELIEVE MY NEIGHBORHOOD IS SAFER THAN MOST OTHER NEIGHBORHOODS IN THE CITY.

58.4%

30.2%

11.4%

3. I OFTEN SEE THE POLICE EITHER DRIVING, BIKING OR WALKING IN MY NEIGHBORHOOD.

44%

50.2%

5.8%

4. I BELIEVE IT IS LIKELY THAT MY HOME WILL BE BROKEN INTO WHEN I AM NOT THERE.

31.3%

59.1%

9.6%

5. I BELIEVE IT IS LIKELY THAT I OR MY NEIGHBORS WILL BE THREATENED, ASSAULTED, OR HELD-UP IN OUR NEIGHBORHOOD.

19.2%

71.8%

9%

6. I BELIEVE IT IS LIKELY MY CHILDREN OR THE CHILDREN OF FRIENDS WILL BECOME INVOLVED IN DRUGS IN THE NEIGHBORHOOD.

26.4%

55.3%

18.2%

7. I BELIEVE DRUGS CAN BE EASILY OBTAINED IN MY NEIGHBORHOOD.

33.7%

50.9%

15.4%

8. I NEVER SEE THE POLICE PATROLLING IN MY NEIGHBORHOOD.

33%

61.2%

5.8%

9. I BELIEVE MY NEIGHBORHOOD IS NOT AS SAFE AS MOST OTHER NEIGHBORHOODS IN THE CITY.

27.5%

60.8%

11.7%

10. In your opinion what is the most serious crime problem or other police-related problem in your neighborhood?

RANKING

PROBLEM

RESPONSES

1

TRAFFIC

51

2

DRUGS

48

3

BURGLARY

30

4

THEFT

22

5

VANDALISM

13

6

DISTURBANCES

11

6

JUVENILES

11

7

PROSTITUTION

10

8

HOMELESS

9

9

TRESPASSERS/PROWLERS

7

10

DOMESTICS

6

11

LACK OF POLICE PRESENCE

5

12

ALCOHOL

4

12

ROBBERY

4

13

DOGS

2

13

GUNSHOTS

2

14

LITTERING
NEIGHBORHOOD ISSUES
FRAUD
LANDLORD/TENANT
GANGS
ASSAULTS
FIRES

1

                                                                                       * * * *

Section B asked questions about the respondents' opinions of the Police Department employees they have had contact with, and if they were not satisfied why they were not.

Of the 291 total respondents, 150 or 51.6% reported having at least one contact with police. 

NATURE OF THE CONTACT

PERCENTAGE OF RESPONSES

CALLED THE DEPARTMENT TO REPORT AN INCIDENT.

62%

REQUESTED INFORMATION FROM THE DEPARTMENT.

24%

VICTIM OF A CRIME.

19.3%

OTHER.

32.7%

WITNESS TO A CRIME, INCIDENT OR ACCIDENT.

22.7%

STOPPED AND DETAINED BY A POLICE OFFICER.

17.3%

INVOLVED IN A MOTOR VEHICLE ACCIDENT.

8.7%

ARRESTED

1.3%

Next respondents were asked to tell what Police Department employee they had contact with the most recently.

POLICE DEPARTMENT EMPLOYEE

PERCENTAGE OF RESPONSES

POLICE OFFICER

80.7%

COMMUNICATIONS PERSONNEL

15.3%

DETECTIVE

4.7%

RECORDS UNIT EMPLOYEE

2%

POLICE SERVICE TECHNICIAN

1.3%

POLICE AIDE

0%

OTHER

2.7%

Respondents were then asked to rate the employee they had the contact with.  Responses of "Very Good" and "Good" were combined into one category, and "Poor" and "Very Poor" were combined into one category.  The results may not always total 100% due to respondent’s only answering part of the questions.

 

GOOD

POOR

NOT SURE

APPEARANCE

92.6%

2%

5.4%

COURTESY

89.3%

10%

<1%

HELPFULNESS

80.7%

17.3%

2%

OVERALL COMPETENCE

80.7%

15.3%

4%

Next the respondents having contact with the Police Department in the past year were asked two specific questions regarding the service they received.

 

AGREE

DISAGREE

NO OPINION

Generally, I was satisfied with the way the department handled my situation or request.

68%

23.3%

8.7%

If I had a similar situation or request in the future, I would be satisfied if it was handled by the same officer or employee.

74.7%

20%

5.3%

                                                                                       * * * *

Section C asked for overall opinions of the Clearwater Police Department as a law enforcement agency.

 

GOOD

POOR

NOT SURE

APPEARANCE

89%

<1%

10.3%

COURTESY

78.4%

8.2%

13.4%

HELPFULNESS

74.6%

9.6%

15.8%

OVERALL COMPETENCE

73.2%

7.9%

18.9%

The next question asked was how did you form the above opinion of the Clearwater Police Department.

HOW IMPRESSION WAS FORMED

PERCENTAGE

ACTUAL CONTACT WITH OFFICER

61.5%

SOMETHING YOU PERSONALLY SAW

43%

NEWSPAPER ARTICLES

18.9%

SOMETHING YOU WERE TOLD

15.1%

OTHER

5.2%

TELEVISION

17.2%

SOMETHING YOUR CHILDREN TOLD YOU

4.8%

RADIO

4.5%

The next three questions were general questions about how the respondent feels about calling the Clearwater Police Department and how the Department handles situations.

 

AGREE

DISAGREE

NO OPINION

The members of the Clearwater Police Department respond in a fair and impartial manner when dealing with the racial, religious, and ethnic communities of Clearwater.

58.8%

5.8%

35.4%

I would feel comfortable calling the Clearwater Police Department for assistance.

89.3%

5.2%

5.5%

Overall, I feel that the City of Clearwater is a safe place in which to travel, live, work and conduct business.

88.7%

5.5%

5.8%

* * * *

Section D is the demographic section of the survey.  Demographic information may not always equal 100% due to respondents not responding to all questions.

RESIDENT STATUS

RESIDENT STATUS

PERCENTAGE

PERMANENT RESIDENT

93.5%

SEASONAL RESIDENT

< 1%

WORK WITHIN CITY BUT LIVE OUTSIDE CITY

2.4%

DO NOT WORK OR LIVE IN THE CITY

2.8%

AGE BREAKDOWN

21-30

31-40

41-50

51-60

61-70

71-80

81-90

91+

5.2%

18.9%

27.5%

17.9%

10.3%

9.6%

7.2%

<1%

SOURCES OF INFORMATION

 

ONCE/YEAR

ONCE/MONTH

ONCE/WEEK

ONCE/DAY

NEVER

C-VIEW CHANNEL 15

8.9%

18.9%

10.3%

1.7%

60.2%

BLUELINE CPD

5.2%

8.9%

4.1%

0%

81.8%

INTERNET

8.6%

12.3%

5.2%

2.4%

71.5%

EDUCATION LEVEL

EDUCATION LEVEL

PERCENTAGE

0 - 8TH GRADE

1.4%

9 - 11TH GRADE

5.2%

12TH GRADE (HIGH SCHOOL GRADUATE/G.E.D)

25.1%

ASSOCIATE'S DEGREE

12.7%

BACHELOR'S DEGREE

15.1%

GRADUATE/PROFESSIONAL DEGREE

12%

SOME COLLEGE

13.7%

VOCATIONAL SCHOOL

6.5%

ETHNIC BACKGROUND

RACE/ETHNIC BACKGROUND

PERCENTAGE

AMERICAN INDIAN/ESKIMO

0%

AFRICAN AMERICAN/BLACK

8.9%

HISPANIC

2.8%

ORIENTAL/ASIAN

1.7%

WHITE

83.22%

REFUSED

1.7%

CHILDREN IN

HOUSE

PERCENTAGE

 

SEX

PERCENTAGE

YES

28.9%

 

MALE

51.9%

NO

69.8%

 

FEMALE

46.4%

2001 INCOME

PERCENTAGE

UNDER $10,000

2.8%

$10,000 - $19,999

8.6%

$20,000 - $49,999

42.6%

$50,000 - $99,999

24.1%

$100,000 OR MORE

6.9%

[ Previous Page ] [ Top of Page ]
City Home | Information | Services | Activities | Government | Employment
Site Map | Español | Contact Us | Legal Notices
Page last updated Tuesday, October 14, 2003

City of Clearwater Logo
©2006 City of Clearwater